It's a shame that it had to come to that but I would prefer to go to an establishment that offers great food and great customer service. Not one or the other.
I thought the people there were really cool and noce good ass food
Tonight. Ordered pasta and chicken wrap it was terrible fries were all wet from the wrap chicken was fatty.
As a customer, I just wanted to vent to her about how disappointed we were about our order being messed up, but explain that we can understand that mistakes happen. As I was going to apologize and empathize with this woman and even wish her a Merry Christmas, her negative reaction left me flabbergasted. Her reaction was very condescending and defensive. I informed her that providing poor customer service could cause my colleagues and I to choose to order from somewhere else, since technically this woman is representing TJ's Pizza. Her response is why my colleagues and I will never order from this TJ"s ever again, "Oh well we have multiple customers so it's not really a big deal losing your service" then had the nerve to say, "Oh well it's your loss."
Today, my company decided that because we have enjoyed ordering from TJ's Pizza and their food so much, that for the Christmas Holiday, that we would all order from them. We had a sizable purchase from TJ's and as we completed the order we were provided an estimate time for delivery and receipt. I can understand during the holidays that they were probably extremely busy, however, we did not receive our food within a timely fashion. Every time I would make an outreach to follow up to get an estimated time frame, it would delay by another 20 minutes.
Good food at good value. Food has become so expensive since the economy has changed so much. However this establishment seems to just be going with the flow of cost , not trying to rob the pockets of the customers. A family friendly home town business. Also the employees are very friendly and polite
Horrible customer service experience!
Some of the best filling chicken cheesesteaks ever in south jersey
Unfortunately, by the time we received our order, we were missing items from our original purchase. Again, because of how busy they were, I can understand and empathize that maybe because of how overwhelmed they were, that mistakes can happen. However, the reason why my colleagues and I will never order from TJ's again is when the delivery woman came back to "rectify" the situation and provide a refund for the order missing; the way this woman represented TJ's as her employer not only left me baffled but was completely unprofessional!
T J S Family Pizza is a US Meal Delivery based in Voorhees Township, New Jersey. T J S Family Pizza is located at 209 S Burnt Mill Rd, Voorhees Township, NJ 08043, USA.
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